We’re here to help.

How do I play?

Tap a jar to select its top creature, then tap an empty jar or one with the same color on top. Each jar holds four. Make every non-empty jar full and one color to finish. Empty jars are allowed.

I’m stuck on a puzzle

Try Undo, Restart, a hint or one extra jar. A hint that cannot find a route is not spent. Restart keeps spent resources; it does not reset your coin balance. Colorblind mode adds distinct symbols to help tell colors apart.

Where are my purchases?

Sign in to the Apple Account used to buy the item, connect to the internet and tap Restore Purchases in Settings or Packs. Pending parental approval unlocks only after Apple confirms it. If a product is not available in the store yet, nothing is charged. Old simulated test purchases are not real Apple purchases.

The starter is a one-time grant of 500 coins and 10 hints on the purchasing installation. Restore does not refill those resources or recover puzzle progress from another device.

I bought Remove Ads but still see video options

Remove Ads removes the occasional automatic ads between puzzles. Optional rewarded videos remain available when you choose to watch one for a stated reward. If automatic between-level ads continue, use Restore Purchases.

A reward video didn’t load or give a reward

Videos need an internet connection and available Google ad inventory. They may be unavailable because of region, consent choices, network or age treatment. A reward is granted only when Google confirms it was earned; closing early or a failed ad does not earn one. Coins can be used instead, and regular puzzles remain playable.

Can I move my game to another device?

Puzzle progress is stored locally, not synchronized by Sortlings. Apple backups may preserve it under your device settings. Verified non-consumable purchases can be restored using the same Apple Account, but spent resources and puzzle progress are not restored by the purchase button. Reset progress is permanent.

How do I change privacy choices?

Open Settings → Privacy choices. Google privacy options appear when required in your region. See the privacy policy for details about Google and Apple processing.

Notifications, sounds and refunds

Enable the daily reminder in Settings and allow notifications in iOS. Music respects Silent Mode. Sound effects, music and haptics can be toggled separately. For eligible Apple purchase refunds, visit reportaproblem.apple.com. Refund eligibility is determined by Apple and applicable law.